Read Recent ReviewsFrom Satisfied Cook's Comfort Systems, Inc. Clients
6
Union Valley RoadOak Ridge, Tennessee 37830
(865) 248-5001
- 11 months ago5I hope that my new Trane HVAC system works as hard, and performs as efficiently, effectively and as flawlessly as the three men from Cook’s who installed the unit. I’m sorry that I don’t recall the names of the installers. We just called them the A Team. I saw first hand the difference between an HVAC installed by a builder with a poorly trained or uncaring team, and Cook’s Comfort Systems’ A Team. Previously, the drain from my furnace dripped on the cement pad where the outside air c... Read MoreI hope that my new Trane HVAC system works as hard, and performs as efficiently, effectively and as flawlessly as the three men from Cook’s who installed the unit. I’m sorry that I don’t recall the names of the installers. We just called them the A Team. I saw first hand the difference between an HVAC installed by a builder with a poorly trained or uncaring team, and Cook’s Comfort Systems’ A Team. Previously, the drain from my furnace dripped on the cement pad where the outside air conditioning unit sat, and the underside of that unit rusted out. The new unit is installed on elevated blocks so water can drain and air can circulate. The installer added an extension to the existing drain pipe and rerouted it off the pad so that it now drains into the soil. He added clear caulking, where there was no caulking previously, around the electric box and other places to seal it against water intrusion. He also repainted the gas line, and leveled the new unit. The previous unit was not level. Under the inside attic gas heater, they built a drain pan under the unit to catch any drips of condensation that might fall. Under the previous unit, we used a baking pan to catch the drips of water because there was nothing installed to catch drips. And this is just what I can see, I have no idea of other things that I can’t see or don’t notice that were corrected by the A Team. I wish we would have replaced this unit two years ago instead of trying to repair it. That was before we discovered Cooks, and we were using a different HVAC company. In hindsight, the previous HVAC company appeared to be more focused on repairs, and were not looking at the lowest cost of ownership for the customer. At some point, it is time to replace the unit instead of having the ongoing expense of constant repairs and the inconvenience of not having heat or air conditioning for days when it does have yet another breakdown. Read Less
- a month agoThe $59 tune up and clean through Hone Depot was an excellent deal. The man that came was polite and professional. I'm happy to know that my system is in good working order.
- 3 months agoExperience of the service man took only about 5-10 minutes to diagnose and about 30 minutes to fix and check. Works perfectly now. Good communication as well about the visit.
- 2 months agoGreat communication arrived promptly, the tech, Kaleb is very knowledgeable & was more than willing to discuss options. We look forward dealing with them to possibly have a new unit installed sometime in the spring
- a month agoMr. Hartman was very thorough in his inspection. He carefully explained everything to us and answered all our questions. He gave us good advice for the future.
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